Privacy Policy

Last updated: 7 November 2026

This policy explains how Regenesis AI collects, uses and protects your personal information when you visit regenesisglobal.co, contact us, or book a call.

1. Who we are Regenesis AI is a trading name of Regenesis FZCO, licence number 13994, registered at Office A2, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. In this policy, "we", "us" and "our" mean Regenesis AI.

You can contact us about privacy at any time through our Contact page.

2. What we collect We only collect what we need:

Details you give us: your name, clinic or business name, email, phone or WhatsApp number, and anything you write in a form, chat or message.

Booking details: the date and time of any call you book with us.

Chat conversations: messages you send to the AI assistant on our website or WhatsApp.

Website usage: basic technical data such as your browser, device, pages visited and how you arrived on the site, collected through cookies and similar tools.

We do not ask for, and you should not send us, medical or patient information through this website.

3. How we use it

To reply to your enquiry and book or run your call.

To send you information you asked for, and follow-up messages about our services. You can opt out at any time.

To run and improve our website, chat assistant and services.

To meet our legal and accounting obligations.

We do not sell your personal information.

4. AI assistant Our website and WhatsApp assistant is powered by artificial intelligence. Conversations are stored so we can reply, follow up and improve the assistant. A real person (James) reviews conversations where needed.

5. Who we share it with We use trusted service providers to run our business, who only process your information on our instructions. These include:

GoHighLevel (website, CRM, booking calendar, chat and messaging)

Meta / WhatsApp (WhatsApp messaging)

Google (email, documents and analytics)

AI providers that power our assistant and internal tools

Payment providers such as Stripe, if you become a client

Some of these providers store data outside the UAE. Where this happens, we rely on providers with appropriate data protection safeguards.

We may also share information if the law requires it.

6. How long we keep it We keep enquiry and contact details for up to 24 months after our last contact, unless you become a client or ask us to delete them sooner. Client records are kept as long as needed for the contract and for legal and accounting purposes.

7. Your rights Under UAE data protection law (Federal Decree-Law No. 45 of 2021), you can ask us to:

tell you what personal information we hold about you,

correct it,

delete it,

stop using it for marketing,

stop or restrict other processing, where the law allows.

To make a request, contact us through our Contact page. We will reply within 30 days.

8. Cookies Our website uses cookies to make it work, remember your preferences and understand how visitors use it. You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them.

9. Security We use reputable platforms with encryption and access controls, and we limit who can see your information. No system is 100% secure, but we take reasonable steps to protect your data.

10. Changes We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

11. Contact Questions about this policy or your information? Get in touch through our Contact page.